New to All In One Nonprofit? Start at Getting Started for the setup path, short video tutorials, and to book a live setup call.
How to reach us
Email is the best way to reach us, day or night:
Write in plain language: no ticket numbers or forms required. If you're writing about a purchase, replying directly to your receipt email works too.
What to expect
- We reply within 1 business day, Monday through Friday.
- Most questions get an answer the same day.
- For more complex issues, we'll still acknowledge your message within 1 business day and tell you our plan, even if the actual fix takes a little longer.
Help us help you
A few details up front can save a whole round of back-and-forth:
- Tell us which app or page you were using (for example, "Donor Management - Gifts tab").
- What you expected to happen, and what actually happened. A sentence each is plenty.
- A screenshot, if you can grab one. It's often worth a hundred words.
- For access or purchase questions, email us from the address tied to your sign-in so we can find your account quickly.
Things you can fix in 10 seconds
Before you write, these three checks resolve a surprising number of issues:
- Hard-refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on Mac) to clear out a stale copy of the app.
- Confirm you're signed in at app.allinonenonprofit.com with the right email: it's easy to land in a second account without noticing.
- Check the User Guide in every app's sidebar: it covers each screen and most "how do I…" questions.
Access & billing
- Purchases activate within a few hours (usually faster) and you'll get a welcome email that explains exactly how to sign in.
- Subscriptions renew automatically and can be canceled anytime: sign in, open My Account, go to Billing and renewal, and click Manage billing to open the secure Stripe portal and cancel. Your access runs through the end of the period you paid for. Annual plans carry a 14-day money-back guarantee on the first annual charge; monthly plans are not refundable. The full policy is in our Terms.
- Anything look off on a charge or your access? Email us and we'll sort it out.
Self-serve resources
If you'd rather dig in yourself, these are good places to start:
- Getting Started: the step-by-step setup path, video tutorials, and a setup-call booking.
- The Complete Guide: what every app and feature does.
- The Platform Workflows: what to do first, by role (the Workflow Scenarios live inside).
- The Scenario Playbook: step-by-step answers by task.
- Every app's built-in User Guide and AI Guide, available in the sidebar of the app itself.
However you reach out, thanks for building something good. We're glad to be in your corner.