1. What we sell
All In One Nonprofit is a software subscription. We do not sell physical goods, so there are no shipments and nothing to return. This policy covers refunds and cancellations for our All-Access Subscription (billed annually or monthly) and any earlier one-time purchases.
2. Try before you pay
You can explore every app in our free live demo before you subscribe, so you know exactly what you are getting. We encourage you to use it to evaluate the Service before paying. Annual plans also carry a 14-day money-back guarantee, described in section 5 below.
3. Automatic renewal
All-Access Subscriptions renew automatically. Monthly plans renew each month and annual plans renew each year, and the payment method you provided at checkout is charged the subscription price at the start of each new billing period until you cancel. By starting a subscription, you consent to these recurring charges.
4. How to cancel
You may cancel at any time. There are no cancellation fees.
- Sign in and open My Account, go to Billing and renewal, and click Manage billing to open the secure Stripe billing portal, where you can cancel.
- For a PayPal subscription, you can also cancel from your PayPal account.
- Or email [email protected] and we will help.
Cancellation stops all future billing. Your subscription stays active through the end of the billing period you have already paid for, and you will not be charged again.
5. Refunds
Annual plans: 14-day money-back guarantee. If you start an annual All-Access Subscription and it turns out not to be right for your organization, email us within 14 days of your first annual charge and we will refund that charge in full and close the subscription. The guarantee applies once per organization, to a first annual subscription, and to that first charge only, not to a renewal.
If we migrated your data. Moving your members, donors, giving history, and financial records into the platform is real work that we do by hand, and it is free on annual plans. If we have already completed that migration and you then use the guarantee, we retain the stated migration fee for your plan out of the refund and return the rest.
Monthly plans and renewals are non-refundable, including for partial or unused periods. You can cancel at any time, which stops all future billing, and you keep access through the end of the period you have already paid for. You can also evaluate everything in the free live demo before paying.
Billing errors. If a billing error occurs on our part, such as a duplicate charge or a charge after a valid cancellation, contact us and we will correct it promptly.
6. Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including any non-waivable refund or cancellation rights in your state or country.
7. Contact
Questions about refunds or cancellation:
A Step Ahead Media, DBA All In One Nonprofit
Email: [email protected]
See also our full Terms of Service.